Centers Plan for Healthy Living

Member Services Representative (Mandarin/Cantonese-English Bilingual) - Bronx

US-NY-Bronx
5 months ago
ID
2017-1185
# of Openings
1
Category
Member Services

Overview

 

New CPHL Logo

 

 

 

 

Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices and procedures. Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job.  works under immediate supervision.

Responsibilities

Essential Job Functions:

  • Handles incoming calls.
  • Performs Outbound calls (Welcome calls, OEV calls).
  • Meets or exceeds company and client performance metrics
  • Maintains phone and contact logs and documents call details as appropriate.

 

 

Qualifications

Minimum Requirements:

 

Education:  High School Diploma - some college preferred

 

Knowledge: Detail orientated, fast learner, and excellent communication skills.  Possesses technical ability to use phone and computer system.

 

Preferred:  1+ years experience in customer service/call center with background in Medicaid and Medicare.

 

 

Skills & Trainings:  Bilingual Mandarin/Cantonese-English a must.

 

 

 

 

 

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed