Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices and procedures. Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. works under immediate supervision.
Essential Job Functions:
Education: High School Diploma - some college preferred
Knowledge: Detail orientated, fast learner, and excellent communication skills. Possesses technical ability to use phone and computer system.
Preferred: 1+ years experience in customer service/call center with background in Medicaid and Medicare.
Skills & Trainings: Bilingual Mandarin/Cantonese-English a must.