Centers Plan for Healthy Living

Member Services Representative (Mandarin/Cantonese-English Bilingual) - Bronx

7 months ago(6/21/2017 3:22 PM)
# of Openings
Member Services



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Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices and procedures. Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job.  works under immediate supervision.


Essential Job Functions:

  • Handles incoming calls.
  • Performs Outbound calls (Welcome calls, OEV calls).
  • Meets or exceeds company and client performance metrics
  • Maintains phone and contact logs and documents call details as appropriate.




Minimum Requirements:


Education:  High School Diploma - some college preferred


Knowledge: Detail orientated, fast learner, and excellent communication skills.  Possesses technical ability to use phone and computer system.


Preferred:  1+ years experience in customer service/call center with background in Medicaid and Medicare.



Skills & Trainings:  Bilingual Mandarin/Cantonese-English a must.








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