Centers Plan for Healthy Living

Member Services Representative - Bronx

US-NY-Bronx
5 months ago
ID
2017-1187
# of Openings
1
Category
Member Services

Overview

 

New CPHL Logo

 

 

 

Fulfills members needs and sends correspondences to ensure member satisfaction.  Has knowledge of commonly-used concepts, practices and procedures.  Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidly as needed.  Relies on instructions and pre-established guidelines o perform the functions of the job.  Works under immediate supervision.

Responsibilities

Essential Job Functions:

 

  • Handles incoming calls.
  • Performs Outbound calls (Welcome calls, OEV calls).
  • Meets or exceeds company and client performance metrics.
  • Maintains phone and contact logs and documents call details as appropriate.

Qualifications

Minimum Requirements:

 

Education:  High School Diploma - some college preferred

 

Knowledge:  Detail orientated, fast learner, and excellent communication skills.  Possesses technical ability to use phone and computer system.

 

Preferred:  1+ years experience in customer service/call center with background in Medicaid and Medicare.

 

 

 

 

 

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