Centers Plan for Healthy Living

Member Services Representative - Russian/Mandarin/Cantonese/Bengali - Bronx

US-NY-Bronx
4 months ago
ID
2017-1196
# of Openings
1
Category
Member Services

Overview

New CPHL Logo

 

 

 

                                    Centers Plan for Healthy Living is seeking Member Services Representatives (Bilingual)

 

 

 

Opportunity Summary:

Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager.

Responsibilities

 

The Member Services Representative is responsible for the following:

  • Handles incoming calls and performs outbound calls
  • Meets or exceeds company and client performance metrics
  • Maintains phone and contact logs and documents call details as appropriate
  • Maintains strong knowledge of assigned products/markets and the applicable state and federal regulation.
  • Detail oriented, fast learner, and excellent communication skills
  • Possesses technical ability to use phone and computer system 

Qualifications

Education & Required Skills:

  • High school diploma or equivalent.
  • Prior customer service experience, call center and healthcare experience preferred.
  • Preferred knowledge of Medicaid and/or Medicare in a managed care setting.
  • Must be available to work a 7.5 hour shift anytime within our 8:00am to 8:00pm business hours including weekends.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to identify customer needs and clearly articulate product and service offerings.
  • Proficient with the Microsoft Office suite and the internet.
  • Strong interpersonal, organizational and persuasive communications skills, both oral and written.

 

 

MUST BE BILINGUAL IN RUSSIAN - MANDARIN/CANTONESE - BENGALI

 

 

Competitive Compensation and Benefits!

  • Employer Covered Life Insurance and Long
  • Term Disability
  • 401k with Company Match
  • Health, Dental and Vision
  • Flexible Spending Account-Dependent Care,
  • Commuter Account

 

 

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