Centers Plan for Healthy Living

Help Desk Coordinator

US-NY-Staten Island
4 months ago
ID
2017-1201
# of Openings
1
Category
Information Technology

Overview

New CPHL Logo

 

 

JOB SUMMARY:

Responsible for application support for Centers Plan for Healthy Living (CPHL) core systems (e.g, Medical Management, Claim, Data Warehouse, etc).  Reviews and resolve staff issue related to applications. Monitor jobs and file transfers to ensure they are successful and resolve any issues by working with vendors when applicable.

Responsibilities

PRIMARY RESPONSIBILITIES:

  • Provide application support and trouble shoot incoming issues, determine root cause of the issue and participate in the development of the solution.
  • User setup of new accounts, termination of accounts and password resets.
  • Liaison with vendors for application issues.
  • Manage file transfers between systems.
  • Review error reports, troubleshoot and resolve issues.
  • Participates in standing meetings as necessary, including bit not limited to data warehouse, medical management system, claims system and team building.
  • Performs other duties and special projects as assigned by manager.

 

Qualifications

EDUCATION AND EXPERIENCE:

 

Education

Required:  BA/BS degree in Information Systems or equivalent IT experience

Preferred:

 

Type of Experience

Required:  1+ years of IT experience, preferably in a Medicaid/Medicare, MLTC environment

Preferred:  Healthcare experience

 

Specific Technical Skills

Required:  Proficiency with MS applications, including but not limited to Word, Excel, outlook, PowerPoint, Project and Access.  Strong telephonic and customer service skills.

Preferred:  n/a

 

Certificates/Licensure:

Required:  n/a

 

Knowledge and Skills:

  • Effective presentation skills
  • Excellent verbal and written communication skills
  • Must be able to participate in meetings with all levels of management within the organization
  • Detail orientated, excellent follow up
  • Ability to multi-task in a fast paced environment
  • Must be service orientated, quick learner, team player
  • Appreciation of cultural diversity

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be net by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

the above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be constructed as an exhaustive list if all responsibilities, duties and skills required.

 

 

 

 

 

 

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