Centers Plan for Healthy Living

Complex Care Coordinator

US-NY-Staten Island
3 months ago
ID
2017-1218
# of Openings
1
Category
Complex Care

Overview

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JOB SUMMARY:

 

The Complex Care Coordinator serves a valuable role as part of the Complex Care team. The Complex Care Coordinator is a non-clinical position that requires excellent communication skills, an ability to connect with individuals telephonically and build relationships. This position involves functioning as a non-clinical support to the Complex Care Manager and assisting in various telephonic and electronic functions such as member and provider calls and communications. The candidate must be a team player with a positive attitude and a desire to make a difference.

   

 

Responsibilities

PRIMARY RESPONSIBILITIES:

  • Provide non-clinical support to Complex Care Manager
  • Utilize excellent communication skills for department needs
  • Assists with the needs of members and providers
  • Provide non-clinical support to Complex Care Manager and team
  • Must be comfortable making calls and answering phones
  • Assists Complex Care team with administrative support
  • Utilize computer and software skills to meet department needs
  • Positively work with the Complex Care team to meet department goals

Qualifications

Education and REQUIREMENTS:

  • Required: HS Diploma
  • Preferred: Bachelor’s Degree

Knowledge and Skills:

Required:   

  • 2 years customer services experience
  • Strong written and verbal communication skills
  • Computer proficiency
  • Strong multi-tasking abilities

Preferred: 

  • Experience working within a managed care environment
  • Experience working with the geriatric population
  • Bilingual

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties and skills required.

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