Centers Plan for Healthy Living

Member Services Representative - Bilingual Haitian/Creole

US-NY-Staten Island
3 months ago
ID
2017-1233
# of Openings
1
Category
Member Services

Overview

New CPHL Logo

 

 

 

Fulfills member needs and sends correspondence to ensure member satisfaction.  Has knowledge of commonly-used concepts, practices and procedures.  Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidily as needed.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Works under immediate supervision.

Responsibilities

Essential Job Functions:

  • Handles incoming calls
  • Performs outbound calls (Welcome calls, OEV calls)
  • Meets or exceeds company and client performance metrics
  • Maintains phone and contact logs and documents call detail as appropriate

 

 

 

 

 

Qualifications

Education:  High School Diploma - some college preferred

 

Skills & Trainings:  Bilingual Haitian/Creole and strong command of English language

 

Knowledge: Detail orientated, fast learner, and excellent communication skills.  Possesses technical ability to use phone and computer system.

 

Preferred:  1+ years' experience in customer service/call center with background in Medicaid and Medicare.

 

 

 

 

 

                                                *MUST BE BILINGUAL HAITIAN/CREOLE*

 

 

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