Fulfills member needs and sends correspondence to ensure member satisfaction. Has knowledge of commonly-used concepts, practices and procedures. Has knowledge of all LOBs, scripts, and workflows-or is able to obtain information rapidily as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
Essential Job Functions:
Education: High School Diploma - some college preferred
Skills & Trainings: Bilingual Haitian/Creole and strong command of English language
Knowledge: Detail orientated, fast learner, and excellent communication skills. Possesses technical ability to use phone and computer system.
Preferred: 1+ years' experience in customer service/call center with background in Medicaid and Medicare.
*MUST BE BILINGUAL HAITIAN/CREOLE*