Centers Plan for Healthy Living

Fair Hearing Specialist

Job Locations US-NY-Staten Island
Posted Date 3 weeks ago(3/2/2018 12:58 PM)
# of Openings
Grievance & Appeals


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 As an integral part of the Grievance and Appeals (G&A) Department, the Fair Hearing Specialist lends their support in processing member-related appeals across CPHL’s various lines of business. Process includes gathering, documenting, tracking, and pursuing resolution of appeals and fair hearings in accordance with regulatory and organizational guidelines.





Ability to communicate effectively and professionally, both verbally and in writing. Summarize information clearly, thoroughly, and quickly in writing. Use sound judgment, identify next steps to be taken and develop appropriate solutions. Collaborate with multiple parties to solve problems; solve problems independently. Demonstrate PC skills and experience with the range of Microsoft Office products.


  • Schedule and represent CPHL at Grievance & Appeal hearings.
  • Conducts investigation and review of hearings involving provision of service and benefit coverage issues.
  • Significant contact with the Hearing Officers explaining case provisions, assisting in the preparation and filing of case materials and resolving complaints.
  • Actively seeks the involvement of the legal department or government affairs, whenever necessary, for clarification and supporting documentation.
  • Extensive travel and work between the various hearing and office locations.
  • Communicate case resolution to members and providers in accordance with regulatory expectations.
  • Keeps current with rules, regulations, policies and procedures relating to Plan member benefits, member’s rights and responsibilities, and Complaints and Grievances. 
  • Ensures regulatory compliance, timeliness requirements and accuracy standards are met
  • Creates and maintains accurate records documenting the actions and rationale Develops correspondence communicating the outcome of decisions with internal and external entities.
  • Assists with collecting and reporting data.
  • Performs research to respond to inquiries and interprets policy provisions to determine the extent of company’s liability and/or members/ participants entitlement.
  • Identifies barriers and recommends actions to address operational challenges.
  • Maintains confidentiality of all protected health information in accordance with state, federal, and corporate, guidelines.
  • Extensive travel required to attend court hearings.



  • Requires HS Diploma or equivalent, Bachelor’s degree preferred.
  • 1-3 years’ experience in health insurance business including customer service experience or any combination of education and experience, which would provide an equivalent background.
  • Good verbal and written communication, organizational and interpersonal skills.
  • Strong attention to detail and accuracy.
  • PC proficiency.
  • Knowledge of Medicare, Managed Care, and medical terminology preferred.



# Direct Reports:      0                     




The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties and skills required.












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