As an integral part of the Grievance and Appeals (G&A) Department, the G&A Coordinator lends their support in processing member-related grievances and appeals across CPHL’s various lines of business. Process includes gathering, documenting, tracking, and pursuing resolution of complaints in accordance with regulatory and organizational guidelines to the member’s satisfaction.
High school diploma or equivalent required. Associate’s Degree preferred
Minimum two years of experience in customer service or health service environment. Previous experience in Managed Care grievances/appeals preferred. Strong communication, organizational, critical thinking, and problem solving skills.