Centers Plan for Healthy Living

  • Member Services Representative - Bilingual preferred

    Job Locations US-NY-Garden City | US-NY-Farmingdale
    Posted Date 6 months ago(6 months ago)
    ID
    2018-1289
    Category
    Member Services
  • Overview

     

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    Join the excitement in support of our MLTC and Medicare Advantage Plan businesses!

    Centers Plan for Healthy Living (CPHL), is a Managed Care Organization servicing members with Medicare and/or Medicaid.  Our goal is to provide members and all those involved in their care with the guidance and health plan choices they need for healthy living. CPHL is committed to providing quality, coordinated health care to some of the most honored and yet still vulnerable members of our community.

     

     

     

     

    Responsibilities

    Customer Service Representative- Bilingual Mandarin/Cantonese & Spanish

     

    Primary Responsibility:

    Provide excellent customer service in a healthcare environment. Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. Solve problems systematically following established practices and procedures.

     

    Essential Capabilities:

    • Effective communicator.
    • Able to maintain poise during stressful interactions.
    • A propensity for learning quickly and independent problem solving.
    • Team player.
    • Adaptive and flexible.

     

    Job Functions:

    • Resolve customer issues via one call resolution guidelines and/or escalated process.
    • Complete assigned tasks and projects based on set priorities and deadlines.
    • Maintain strong knowledge of assigned products/markets and the applicable state and federal regulations.

    Qualifications

     

    Education & Required Skills:

    • High school diploma or equivalent.
    • Prior customer service experience, call center and healthcare experience preferred.
    • Preferred knowledge of Medicaid and/or Medicare in a managed care setting.
    • Must be available to work a 7.5 hour shift anytime within our 8:00am to 8:00pm business hours including weekends.
    • Demonstrated passion for excellence with respect to treating and caring for customers.
    • Ability to identify customer needs and clearly articulate product and service offerings.
    • Proficient with the Microsoft Office suite and the internet.
    • Strong interpersonal, organizational and persuasive communications skills, both oral and written.

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