Centers Plan for Healthy Living

  • Member Services Supervisor

    Job Locations US-NY-Jamaica | US-NY-Staten Island
    Posted Date 2 weeks ago(4/10/2018 10:26 AM)
    ID
    2018-1291
    # of Openings
    1
    Category
    Member Services
  • Overview

    New CPHL Logo

    Join the excitement in support of our MLTC and Medicare Advantage Plan businesses!

     

    Centers Plan for Healthy Living (CPHL), is a Managed Care Organization servicing members with Medicare and/or Medicaid.  Our goal is to provide members and all those involved in their care with the guidance and health plan choices they need for healthy living. CPHL is committed to providing quality, coordinated health care to some of the most honored and yet still vulnerable members of our community.

     

    Responsibilities:

    JOB SUMMARY:

     

    The Member Services Supervisor assists the department in monitoring, coaching and developing member services representative on a daily basis. Expected to be subject matter expert at least one of the following health options MLTC, FIDA, Medicare, Advantage. Supervisor will lead a team of member service agents and also assist in the development, implementation, coordination, and supervision required to maintain an efficient call center operation. Works under general supervision.

     

    Responsibilities

    • Coach and develop member services representative on health plan options.
    • Ensures Reps are properly trained on program updates and changes.
    • Email, staffing. Handle/diffuse escalated call situations from members/participants.
    • Take calls as needed.
    • Work with leadership team and report team members to meet and exceed established call center goals.

    Qualifications

    Required:   High School Diploma- 1 plus years in customer service/call center opeations

    Preferred: Some College- Experience in the healthcare field

    Knowledge and Skills:

    Required:

    • Multi-tasking, time management, extensive knowledge of call center operations.
    • Minimum three years of experience in business operations required.
    • Excellent oral and written communication and interpersonal skills.

    Preferred:

    • Prior supervisory experience or experience in a lead capacity.

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