The Member Services Supervisor assists the department in monitoring, coaching and developing member services representative on a daily basis. Expected to be subject matter expert in at least one of the following health options MLTC, FIDA, Medicare, Advantage. Supervisor will lead a team of member service agents and also assist in the development, implementation, coordination, and supervision required to maintain an efficient call center operation. Works under general supervision.
Required: High School Diploma
Preferred: Some College
Type of Experience
Required: 1 plus years in customer service/call center.
Preferred: Experience in the healthcare field
Knowledge and Skills:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.
They should not be construed as an exhaustive list of all responsibilities, duties and skills required.