The Assistant Director (AD) of Intake Support oversees the daily operations of Intake support staff, a team of nearly 60 non-clinical staff responsible for effectively onboarding members into Managed Long-Term Care (MLTC). Intake Support operations includes scheduling RN visits for MLTC prospects, completion of authorizations for newly enrolled members, and the timely and compliant completion of CDPAS documentation for both newly enrolled and active members. The AD is responsible for departmental oversight and productivity, timely reporting on quality and productivity, maintenance of departmental infrastructure, and developing the managerial and supervisory capacity of direct reports.
Education and Experience:
Required: Bachelors’ degree in related field, Masters’ degree preferred and minimum of two years experience
Type of Experience
Required: Managerial experience in a fast-paced work environment meeting high quality standards
Preferred: Healthcare administration experience
Specific Technical Skills
Preferred: Case Trakker knowledge
Knowledge and Skills:
# Direct Reports:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.