Centers Plan for Healthy Living

  • Assistant Director of Intake Support

    Job Locations US-NY-Staten Island
    Posted Date 2 months ago(5/8/2018 12:32 PM)
    # of Openings
  • Overview

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    The Assistant Director (AD) of Intake Support oversees the daily operations of Intake support staff, a team of nearly 60 non-clinical staff responsible for effectively onboarding members into Managed Long-Term Care (MLTC). Intake Support operations includes scheduling RN visits for MLTC prospects, completion of authorizations for newly enrolled members, and the timely and compliant completion of CDPAS documentation for both newly enrolled and active members. The AD is responsible for departmental oversight and productivity, timely reporting on quality and productivity, maintenance of departmental infrastructure, and developing the managerial and supervisory capacity of direct reports.





    • Oversight of non-clinical staff, including hiring/terming if needed, and anticipating growth or future changes that may impact staffing needs.
    • Maintain effective reports for tracking quality and productivity.
    • Ensure effective onboarding, training and ongoing education of staff.
    • Draft and update Policies and Procedures as needed.
    • Maintain knowledge of MRT 90 policies and make changes as needed.
    • Ensure that workflows match regulatory standards.
    • Other assignments and duties as needed


    Education and Experience:



    Required:   Bachelors’ degree in related field, Masters’ degree preferred and minimum of two years experience




    Type of Experience                                          

    Required:   Managerial experience in a fast-paced work environment meeting high quality standards

    Preferred:   Healthcare administration experience


    Specific Technical Skills

    Required:   Excel

    Preferred:    Case Trakker knowledge



    Required:    NA



    Knowledge and Skills:

    • Excellent verbal and written communication skills
    • Excellent Excel knowledge
    • Medicaid/Medicare knowledge






    # Direct Reports:                             

                Intake Director


    Physical Requirements:

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties and skills required.














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