Join the excitement in support of our MLTC and Medicare Advantage Plan businesses!
Centers Plan for Healthy Living (CPHL), is a Managed Care Organization servicing members with Medicare and/or Medicaid. Our goal is to provide members and all those involved in their care with the guidance and health plan choices they need for healthy living. CPHL is committed to providing quality, coordinated health care to some of the most honored and yet still vulnerable members of our community.
The Member Services Supervisor assists the department in monitoring, coaching and developing member services representative on a daily basis. Expected to be subject matter expert at least one of the following health options MLTC, FIDA, Medicare, Advantage. Supervisor will lead a team of member service agents and also assist in the development, implementation, coordination, and supervision required to maintain an efficient call center operation. Works under general supervision.
Required: High School Diploma- 1 plus years in customer service/call center opeations
Preferred: Some College- Experience in the healthcare field
Knowledge and Skills: