Centers Plan for Healthy Living

  • Intake Representative - Bilingual preferred

    Job Locations US-NY-Farmingdale
    Posted Date 4 weeks ago(10/24/2018 11:34 AM)
    # of Openings
  • Overview

    Intake Representative


    The Intake Representative position is responsible for reaching out to CPHL Managed Long Term Care Plan (MLTCP) referrals by phone; carefully explaining plan benefits and enrollment procedures; determining patient’s current services and what they are looking for today; and appropriately scheduling Intake RNs for in-home assessments. The Intake Representative acts as in-house liaison for RNs working in the field, insures that UAS’ (New York State’s clinical assessment tool) are assigned correctly, and tracks RN visit outcomes. Intake Representatives have excellent verbal communication skills, are able to maintain timely and accurate records, and are diligent about any and all follow up. An Intake Representative must have a strong desire to help people navigate and access healthcare, while meeting the high standards and productivity demands of a fast-paced, growing health plan.



    • Outreach to all referrals in a timely manner
    • Review and understand referral source and ancillary documentation
    • Timely and accurate documentation of all efforts
    • Understand and be able to explain long term care program and enrollment procedures
    • Track RN visit outcomes
    • Other assignments and duties as needed


    Education and Experience:

    Knowledge of current community health practices for the frail adult population, behavioral health and cognitively impaired seniors and disabled including knowledge of physical health, aging and loss, appropriate support services in the community, frequently used medications and their potential negative side-effects, depression, challenging behaviors, Alzheimer’s disease and other disease related dementias, issues related to accessing and using DMEs.








    Customer service, advocacy work

    Healthcare administration experience

    Excel, Word

    • Excellent verbal communication skills
    • Data entry


    Competitive Salary and Excellent Benefits!


    • Employer Covered Life Insurance and Long Term Disability
    • 401k with Company Match
    • Health, Dental and Vision
    • Flexible Spending Account-Dependent Care, Commuter Account   
    • Life Insurance and More!
    • Voluntary Benefits


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