Centers Plan for Healthy Living

  • Business Systems Analyst (Level 1)

    Job Locations US-NY-Staten Island
    Posted Date 2 months ago(11/8/2018 3:34 PM)
    # of Openings
    Information Technology
  • Overview

    New CPHL Logo




    Analyst responsible for application support for Centers Plan for Healthy Living (CPHL) core systems (e.g., Medical Management, Claim, Data Warehouse, etc.). Reviews and resolves staff issues related to applications. Analyzes incoming requests for system enhancements. Enhances systems to meet business needs.






    • Analyze incoming requests, gather business requirements, create specification documentation and implement systems solutions, such as, but not limited to the following.
      • System interfaces
      • System configuration
      • File transfers
      • Report development
    • Provide application support and trouble shoot incoming issues, determine root cause of the issue and participate in the development of the solution.
    • Liaison with vendors for application issues.
    • Track and trend issues for effective resolution and to identify underlying systemic causes.
    • Participates in standing meetings as necessary, including but not limited to data warehouse, medical management system, claims system and team building.
    • Performs other duties and special projects as assigned by manager.




    Education and Experience:




    Required: BA/BS degree in Information Systems or equivalent IT experience    




    Type of Experience                                          

    Required:   5+ years of IT experience; 3+ years if SalesForce development experience.

    Preferred:   Healthcare experience preferably in a Medicaid/Medicare, MLTC environment


    Specific Technical Skills

    Required:    5+ years of SQL development, 3+ years of SalesForce development experience.  Proficiency with MS applications, including but not limited to Word, Excel, Outlook, Power Point, Project and Access, Strong telephonic and customer service skills

    Preferred:  Use of a programming language such as SalesForce APEX, Visual C# or Java.



    Required:    SalesForce Certification



    Knowledge and Skills:

    • Effective presentation skills
    • Excellent verbal and written communication skills
    • Must be able to participate in meetings with all levels of management within the organization
    • Detail oriented, excellent follow up
    • Ability to multi-task in a fast paced environment
    • Must be service oriented, quick learner, team player
    • Appreciation of cultural diversity






    # Direct Reports:      n/a                 



    Physical Requirements:

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification.  They should not be construed as an exhaustive list of all responsibilities, duties and skills required.







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